MZE Pickleball — Support

Have a question or need help? We're here.

Contact us

Email: info@mzepickleball.com
We respond within 24 hours.

Frequently asked questions

How do I book a court?

Tap the + button, choose Book a Court, pick your location, date, time, and duration, then pay securely with your card. You'll receive a confirmation email immediately.

How do I cancel a booking?

Open your booking from the Home tab and tap Cancel. Cancellations made more than 3 hours before your session are free. After that, a 50% fee applies.

How do open games work?

When a player creates an open game, the court cost is split evenly between all players. Join the game and pay your share — the organizer is notified and you're confirmed once payment is complete.

How do I join the waitlist?

If a game is full, tap Join Waitlist. You'll be notified automatically if a spot opens up.

How does the ranking system work?

Your club rating is based on match results logged in the app. Ratings range from C (beginner) to A (elite). Log your scores after each match to keep your ranking current.

I was charged but my booking didn't confirm. What do I do?

Email us at info@mzepickleball.com with your name and the date of the charge. We will resolve it within 24 hours.

The app isn't working. What should I try?

Force-close the app and reopen it. If the problem persists, delete and reinstall from the App Store. Still stuck? Email us.